Concierge Agent
Job Summary
A company is looking for a Concierge Agent III to provide exceptional service and support to high-value customers.
Key Responsibilities:
- Serve as the primary touchpoint and relationship owner for selected high-value customers
- Handle customer requests through to resolution, collaborating across teams as needed
- Proactively monitor customer accounts and introduce them to new features or products
Required Qualifications:
- Minimum of 2 years of relevant experience in an enterprise customer or account management role
- Basic knowledge of blockchain, staking, and cryptocurrency
- Experience working with Google Suite (Slides, Docs, Sheets)
- Flexible and adaptable to a fast-paced environment
- High level of proficiency in cryptocurrency and Coinbase products is a plus
COMPLETE JOB DESCRIPTION
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