Connections Specialist

Job Summary

A company is looking for a Connections Specialist to join their customer support team, focusing on phone communications with clients.

Key Responsibilities:

• Provide outstanding customer service through phone and text communication
• Identify customer needs and route qualified opportunities to appropriate business partners
• Learn customer behavior triggers to proactively overcome objections and offer solutions

Required Qualifications:

• 2+ years of experience in account management, customer service, or sales roles
• Experience delivering customer-focused solutions
• Proven ability to balance multiple projects while maintaining attention to detail
• Experience as a critical interface between customers and business partners
• Willingness to work evenings and weekends regularly