Consumer Concierge Services Manager

Job Summary

A company is looking for a Manager of Consumer Concierge Services (Remote).

Key Responsibilities

• Develop and execute the vision for a consumer concierge product that drives returns for consumers and providers
• Enhance conversion rates and reduce average handling time to achieve revenue growth
• Coach and manage a team, improving processes and utilizing analytics to measure success

Required Qualifications

• Experience in management within a call center environment
• Background in startup environments with growth experience in call centers
• Proficiency in creating scalable processes and analyzing performance metrics
• Experience working with offshore teams, particularly in the Philippines
• A commitment to customer service and a passion for helping others