Contact Center Operations Auditor
Location: Remote
Compensation: Hourly
Staff Reviewed: Sat, Nov 23, 2024
This job expires in: 10 days
Job Summary
A company is looking for a Contact Center Operations Auditor - National Remote.
Key Responsibilities
- Provide quality auditing support for call/contact center operations
- Analyze information to develop recommendations for coaching and training to improve agent performance
- Present audit findings to contact center leadership and collaborate with training departments
Required Qualifications
- High School Diploma / GED
- 4+ years of phone-based customer service experience
- 3+ years of experience in a high-volume call center
- Demonstrated expertise in call center software programs
- Experience in customer service and/or provider call auditing, preferably in financial services or healthcare
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY
- ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
- HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
- COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
- DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
- EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH
