Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative - Credit Card.

Key Responsibilities

• Provide quality customer service and sales support for inbound phone inquiries
• Complete a variety of financial transactions accurately and efficiently
• Collaborate with team members to enhance customer experience and support a positive work environment

Required Qualifications

• High School Diploma or GED
• 1+ years of customer service experience, preferably in retail, banking, or contact center
• Ability to assist customers over the phone for extended periods
• Must be able to adhere to a set schedule, including weekends and holidays
• Bilingual (Spanish) skills are preferred for handling customer inquiries