Contact Center Representative
Job Summary
Providing vital support to caregivers, the full-time Contact Center Representative will deliver exceptional customer service, guide individuals through the eligibility and enrollment process, and engage with clients via phone, email, and chat.
Key responsibilities
- Deliver exceptional customer service using empathy, inquiry, and advocacy
- Conduct proactive outreach and follow-up to expedite the eligibility and enrollment process
- Gather and document eligibility information, ensuring compliance with regulations and company protocols
Required qualifications
- 2+ years of customer service or intake experience, preferably in a healthcare environment
- 1-2 years of phone sales experience
- Experience with Salesforce is a plus
- Bilingual skills are a plus
Complete Job Description
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