Content Creator

Job Summary

A company is looking for a Content Creator to assist in maintaining support content for smart home security products.

Key Responsibilities

• Partner with technical, product, and business teams to gather information for support content
• Create and manage content that enables support associates to perform their jobs effectively
• Participate in continuous improvement projects related to content accessibility and usability

Required Qualifications

• Bachelor's Degree or equivalent work experience
• 3+ years' experience creating support content or technical documentation
• 3+ years' experience using content management systems (CMS) and basic HTML
• 3+ years' experience working with complex technical subjects
• Experience applying and updating style guides for multiple audience types