Content Specialist

Job Summary

A company is looking for a Content Specialist, Product Support.

Key Responsibilities

• Build and maintain the knowledge management strategy, including an internal knowledge base
• Enhance knowledge sharing and creation within the Product Support organization and cross-functional teams
• Develop internal and external communications, including newsletters, knowledge base articles, and FAQs

Required Qualifications

• 3+ years of experience in support environments with a focus on content production or knowledge management
• Ability to prioritize and manage complex projects effectively
• Experience writing about products or services for diverse audiences
• Strong project management skills
• Experience in fast-paced support environments is a plus