Credit Card Associate

Job Summary

A company is looking for an Associate, Credit Cards to provide customer service and support in a remote call center environment.

Key Responsibilities

• Handle 75-100 inbound calls daily, providing exceptional customer service
• Advise customers on credit and lending-related products and strategies
• Collaborate with internal stakeholders to meet business objectives and ensure accurate processing of customer requests

Required Qualifications

• 2-3 years of relevant experience in sales, customer service, or a financial institution
• Post-secondary degree in a related field is desirable
• Knowledge of personal banking products and competitive marketplace trends
• Experience with call center technology and operational processes
• Strong computer skills and tech-savvy abilities