Credit Card Associate
Job Summary
Detail-oriented and customer-focused, the remote Credit Card Associate will manage prepay customer accounts by processing manual credit card payments, resolving billing issues, and collaborating with customers and internal teams to ensure timely account resolution.
Key responsibilities
- Review and process credit-held orders and manual credit card payments while ensuring PCI compliance
- Respond to customer inquiries via phone and email, investigating claims and processing adjustments as necessary
- Analyze account activity, maintain accurate customer records, and recommend collection strategies for outstanding balances
Required qualifications
- High school diploma or equivalent required
- Previous experience with PCI Compliance, accounting, accounts receivable, or customer service
- Proficient in Microsoft Excel (intermediate level) and Outlook; SAP experience is a plus
- Availability to work Monday through Friday from 8:30 AM to 5:00 PM EST
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Complete Job Description
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