Crisis Services Team Lead

Job Summary

A company is looking for a Crisis Services Team Lead.

Key Responsibilities:

• Lead, develop, coach, and manage a team of direct reports
• Ensure goals, deadlines, and performance standards are met
• Review and contribute to process and procedure discussions and documentation

Required Qualifications:

• High School diploma or equivalent
• 2 years experience in a crisis care, contact center, or customer care setting
• Supervisory experience in a crisis care/contact center setting
• Demonstrated commitment to staff wellness with a trauma-informed approach
• Strong resilience and adaptability in handling crisis situations