Customer Advocate
This job has been removed
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Sat, Sep 28, 2024
This job expires in: 21 days
Job Summary
A company is looking for a Customer Advocate to provide exceptional service to customers regarding inquiries and complaints.
Key Responsibilities
- Engage directly with customers via email or chat to address inquiries and resolve complaints
- Research and problem-solve to determine appropriate solutions and follow up as needed
- Participate in team meetings and communicate regularly with team members to ensure customer coverage
Required Qualifications
- 0-6 months of customer service experience (email, phone, or chat support)
- Basic knowledge of cloud-based applications and MS Office applications
- Aptitude to quickly learn and navigate new technology and systems
- Intermediate understanding of common Customer Experience best practices
- Ability to adapt and respond to different types of customer characters
COMPLETE JOB DESCRIPTION
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Company Overview
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