Customer Care Account Manager
Job Summary
A company is looking for an Account Manager responsible for customer satisfaction and retention.
Key Responsibilities
- Address escalated customer problems quickly and accurately
- Ensure follow-up communication to confirm resolution of customer issues
- Meet/exceed key performance indicators related to customer satisfaction and retention
Required Qualifications
- Experience handling customer issues with excellent de-escalation skills
- Ability to collaborate and influence cross-functionally
- Experience with key performance indicators (KPIs)
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
- Flexibility to adapt to changing customer needs and work environments
COMPLETE JOB DESCRIPTION
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