Customer Care Associate

Job Summary

Providing exceptional customer service, the full-time Customer Care Associate will serve as the primary contact for customers, resolving inquiries and concerns while working remotely from home in Pennsylvania.

Key responsibilities

• Respond to customer inquiries and provide information on plans, products, and processes
• Document and code all customer interactions accurately, ensuring timely resolution of issues
• Communicate with internal departments to address and resolve customer concerns effectively

Required qualifications

• High School Diploma or Equivalent (GED) is required
• Minimum of 1 year of customer service experience is required
• Ability to maintain a quiet, dedicated workspace for remote work
• High-speed internet connection meeting specified requirements
• Familiarity with call center technologies is preferred