Customer Care Professional

Job Summary

A company is looking for a Customer Care Professional to join their team.

Key Responsibilities:

• Support customers through calls, emails, and chat requests, resolving issues and processing account changes
• Provide ad-hoc training and guidance on using the PaySimple solution effectively
• Enhance customer experience by going the extra mile to delight customers and reduce cancellations

Required Qualifications:

• Technical software experience is a plus, but not required
• Must be friendly, professional, and committed to building long-term customer relationships
• Organized and capable of meeting short-deadline projects daily
• Must be a confident, adaptable self-starter who thrives in a fast-paced environment
• Ability to multitask and take direction effectively