Customer Care Representative

Job Summary

Providing essential support to pet parents, the full-time Customer Care Representative will manage high volumes of phone calls and emails, assisting with policy inquiries and claims while working remotely.

Key responsibilities:

• Respond to 70-90 phone calls daily, delivering exceptional customer service
• Address customer emails promptly and professionally, resolving inquiries and concerns
• Assist other departments with policy procedures and adjustments, ensuring a collaborative work environment

Required qualifications:

• Experience in a customer service role, preferably within a call center setting
• Strong mental and emotional resilience to handle challenging customer interactions
• Basic technical proficiency in navigating multiple software applications
• Excellent interpersonal skills with a focus on empathy and rapport-building
• Ability to adapt and multitask in a fast-paced environment