Customer Care Representative
Job Summary
Working remotely in New Mexico, the full-time Customer Care Representative will manage inbound calls from members, clients, and facilities, providing personalized support while handling 60-80 calls daily.
Key responsibilities
- Handle inbound calls and provide assistance to members, clients, and facilities
- Progressively manage more complex tasks as skills develop
- Maintain a high level of customer service to exceed NCQA standards
Required qualifications
- Must currently reside in New Mexico
- 1 year of call center experience
- 6 months of customer service experience
- Basic typing and computer skills with excellent navigational abilities
- High-speed internet access with specified minimum requirements
Complete Job Description
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