Customer Care Supervisor

Job Summary

Leading a team of customer service representatives, the remote Customer Care Supervisor will manage daily operations, drive customer satisfaction, and provide training and performance feedback while ensuring adherence to company policies and procedures.

Key responsibilities

• Develop a high-performing team through coaching, mentoring, and training
• Monitor daily activities and customer service queues to meet KPIs and ensure timely service delivery
• Analyze customer service data to identify areas for improvement and implement new standards and procedures

Required qualifications

• High school diploma or equivalent; college degree preferred
• 2 or more years of relevant call center supervisory or management experience
• Proficient in Microsoft Office Suite and general Internet use for business purposes
• Knowledge of performance evaluation procedures and KPI management
• Schedule flexibility to meet call center hours of operation