Customer Engagement Associate

Job Summary

Providing exceptional service and support to customers and Flooring Consultants, the full-time Customer Engagement & Sales Support Associate will handle inquiries, resolve issues, and assist with sales-related tasks in a fast-paced Customer Engagement Center, with up to 10% in-office attendance required for training and meetings.

Key responsibilities:

• Receive inbound calls and provide accurate product, service, or policy information to customers
• Assist customers with service and billing issues, including making outbound calls and notating accounts in CRM
• Collaborate with market employees to ensure a smooth customer experience and participate in ongoing training sessions

Required qualifications:

• High School Diploma or equivalent is required
• 1 year of retail or Customer Engagement Center/Call Center experience is preferred
• Basic proficiency in MS Office Suite and CRM tools
• Personable and professional phone demeanor
• Ability to multi-task and navigate multiple screens efficiently