Customer Experience Agent

Job Summary

A company is looking for a CX Agent, focusing on chat support and patient assistance.

Key Responsibilities

• Assist patients with concerns and questions through the application and customer support messaging system
• Spend the majority of time providing patient support via chat
• Coordinate logistics for prescription insurance and medication delivery while advocating for patients with insurance companies and pharmacies

Required Qualifications

• At least two years of written customer support experience
• Familiarity with technology and computer usage
• Regular and reliable attendance with adherence to a scheduled shift
• A quiet home environment for receiving and making calls
• Ability to speak Spanish is a plus