Customer Experience Representative
Location: Remote
Compensation: Hourly
Staff Reviewed: Tue, Oct 29, 2024
This job expires in: 23 days
Job Summary
A company is looking for a Customer Experience Representative to manage inbound customer interactions and enhance service quality.
Key Responsibilities
- Handle 40-50 post-sales calls/chats daily with a focus on single call resolution
- Maintain customer records accurately in Salesforce.com and report inefficiencies using Zendesk/JIRA
- Participate in small group trainings and complete monthly Brand Sales Trainings
Required Qualifications
- High School diploma or equivalent required
- 2+ years of experience in a customer-facing, fast-paced service-related role
- Ability to type 40+ WPM for phones and 45+ WPM for chat
- Familiarity with Microsoft Office and Google Office suites
- Self-motivated and adaptable to changing environments
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