Customer Experience Training Manager
Job Summary
A company is looking for a Training Manager for Customer Experience.
Key Responsibilities:
- Lead and enhance the skills and product knowledge of training facilitators
- Develop and execute a strategic roadmap for onboarding and continuous development of Customer Experience Support teams globally
- Design, implement, and optimize impactful learning programs for new and existing team members
Required Qualifications:
- 10+ years of Customer Support experience
- 5+ years in training and development, preferably in a contact center or tech industry
- 5+ years of experience as a people leader
- Understanding of industry learning trends and instructional design principles
- Bachelor's degree in Education, Business Administration, or related field; advanced degree or certifications in Training and Development preferred
COMPLETE JOB DESCRIPTION
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