Customer Ops Manager

Job Summary

A company is looking for a Customer Operations professional.

Key Responsibilities:

• Independently build and implement systems, tools, and processes for scaling the Customer Success team
• Organize the team around new processes and systems, ensuring alignment and accountability
• Work cross-functionally to optimize internal operations and performance

Required Qualifications:

• Experience in Series A-C startups
• Deep knowledge and passion for creating scaling systems
• Ability to lead and organize a team around new processes and systems
• Willingness to embrace a startup atmosphere and tackle challenges
• Proven track record of independently building systems, tools, and processes