Customer Resource Specialist

Job Summary

A company is looking for a Customer Resource Specialist III to support the Public Safety Officers' Benefits Office by providing customer service and administrative support for federal benefits programs.

Key Responsibilities

• Serve as the primary point of contact for claimants and public safety agencies regarding PSOB benefits programs
• Provide guidance on the application and claims process for death, disability, and educational benefits
• Maintain accurate records of customer interactions and collaborate with team members to resolve concerns

Required Qualifications

• High School Diploma, Associate's Degree, or two or more years of higher education from an accredited institution
• Three or more years of benefits/claims-specific experience in a customer service environment if only holding a High School Diploma
• Two years of customer service experience if holding an education level above High School Diploma
• Must have reliable internet and telephone services
• Fluency in Spanish is highly desired