Customer Resource Specialist

Job Summary

A company is looking for a Customer Resource Specialist V to provide critical customer service and administrative support for federal benefits programs serving public safety officers and their families.

Key Responsibilities

• Serve as the primary point of contact for claimants, survivors, and public safety agencies regarding PSOB benefits programs
• Provide guidance on the application and claims process for death, disability, and educational benefits
• Maintain accurate records of customer interactions and collaborate with team members to resolve customer concerns

Required Qualifications

• High School Diploma or Bachelor's Degree from an accredited institution
• Seven (7) years of benefits/claims-specific experience if only a High School Diploma is held; two (2) years of customer service experience if education is above High School Diploma
• Reliable internet and telephone services are necessary for the role
• Exceptional interpersonal skills to provide compassionate customer service
• Fluency in Spanish is highly desired