Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Specialist.

Key Responsibilities

• Process automated outbound calls to assist existing customers with order issues
• Consult customers on the best value for contact lens purchases and notify them of expiring prescriptions
• Support customers through various platforms and maintain high performance metrics

Required Qualifications

• High school diploma or equivalent experience
• 2-3 years minimum customer service experience; sales experience preferred
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and a private, dedicated workplace
• Positive, driven, and solution-oriented mentality