Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager to oversee administrative operations and enhance patient support services.

Key Responsibilities

• Verify insurance status and update patient information
• Obtain pre-authorization for services and explain financial responsibilities to patients
• Review and process claims, including handling denials and collecting payments

Required Qualifications

• 3-5 years of customer/member service experience, preferably in a health plan
• Experience in provider relations and handling referrals
• Knowledge of claims and billing processes, including insurance verification
• Proficiency in general administrative skills, including Microsoft and Google Docs
• Strong understanding of medical terminology, including CPT codes and diagnoses