Customer Service Operations Coordinator
Job Summary
To support a growing healthcare services company, the full-time Customer Service Operations Coordinator will manage scheduling, coordinate caregiver visits, and provide HR support while working remotely during the US day shift (11:30 PM - 8:30 AM Philippine Standard Time, M-F).
Key responsibilities:
- Schedule and coordinate daily activities of healthcare workers and staff client visits
- Screen, hire, and develop strong relationships with caregivers and field staff
- Manage service delivery platforms and prepare staffing reports while providing excellent customer service
Required qualifications:
- 3+ years of experience in a Customer Service Representative role
- Exceptional spoken and written English communication skills
- Expert-level computer proficiency with documents, sheets, and web applications
- Strong time management and organizational skills
- Dedicated home office space with reliable equipment for remote work
Complete Job Description
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