Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide quality customer service and support.

Key Responsibilities

• Field and redirect incoming calls, responding to customer inquiries via various channels
• Process return authorizations, track customer orders, and assist with web registrations
• Research and resolve customer complaints and edit orders as requested

Required Qualifications

• High School diploma with 1-2 years of customer service experience or a minimum of 2-year degree preferred
• Extensive experience in a customer service environment
• Knowledge of Microsoft Office, including Word, Excel, and Outlook