Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support for hotel and operational supplies.

Key Responsibilities:

• Answer incoming calls and emails from Territory Managers and customers, providing information and support
• Process orders, cancellations, and returns while maintaining accurate order history and tracking
• Resolve issues related to customer orders, including delivery discrepancies and back orders

Required Qualifications:

• High School diploma or GED required; college degree preferred
• Minimum of 2 years of customer service experience, preferably in a call center environment
• Knowledge of shipping procedures and inventory control processes
• Familiarity with maintaining a customer database and internet navigation
• Proficient in MS Windows and Office applications (Word, Excel, PowerPoint, Access, Outlook)