Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to work remotely in a Medicaid call center.

Key Responsibilities

• Answer 80+ calls per day and respond to email communications within 24 hours
• Document customer transactions and ensure compliance with regulatory guidelines
• Conduct outbound calls and campaigns as directed

Required Qualifications

• High school diploma or GED
• 1 year of call center experience
• 1 year of experience with Microsoft Office
• 1 year of experience in medical claims
• Ability to sit for long periods and work in a private, secured environment