Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support policyholder and provider needs efficiently.

Key Responsibilities

• Deliver excellent customer service for routine inquiries and assist with complex cases
• Research and analyze inquiries to resolve customer issues using relevant systems and policies
• Stay updated on company and industry changes to ensure compliance and effectiveness

Required Qualifications

• Reliable attendance and flexibility to work various shifts, including overtime
• Proficient in computer systems and keyboarding
• Strong interpersonal skills with the ability to multitask
• Ability to work remotely with access to high-speed internet
• Basic product knowledge relevant to the assigned area is preferred