Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to provide high-quality support to clients through various communication channels.

Key Responsibilities:

• Handle high volume inbound calls and inquiries via email and ticketing system
• Assist clients with training and navigation of proprietary data management systems
• Quickly resolve client issues and escalate urgent matters as needed

Required Qualifications:

• High school diploma or equivalent
• 1 year of call center or retail customer service experience preferred
• Ability to handle multiple tasks and responsibilities simultaneously
• High level of accuracy in documentation and data entry