Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join their growing team.

Key Responsibilities:

• Answer incoming calls and resolve customer inquiries while adhering to policies and procedures
• Utilize automated systems for data entry and information retrieval
• Serve as a liaison between internal and external partners, addressing provider issues and escalating difficult situations as needed

Required Qualifications:

• High School diploma or equivalent
• Proficiency in using PC tools, including electronic mail and standard industry applications
• Minimum of two years of customer service experience
• Knowledge of the health insurance industry is preferred
• Bilingual (Spanish/English) skills are a plus