Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to serve as the primary contact for customers, agents, and clients in the US and Canada.

Key Responsibilities

• Engage with customers, agents, and clients via phone and web to address insurance-related inquiries and ensure timely follow-up
• Assist in problem resolution and verify information in accordance with company guidelines
• Process policies and documents accurately and efficiently, maintaining departmental standards of productivity and accuracy

Required Qualifications

• High school diploma or equivalent required
• At least six months of customer service-related experience
• Fluency in English (speaking, spelling, and grammar)
• Ability to type 30+ words per minute and proficiency in general PC software applications
• Capability to navigate between multiple applications effectively