Customer Service Representative
Job Summary
Providing essential inbound and outbound customer service support, the full-time FEP Customer Service Representative will ensure first call resolution for members and providers while working remotely and adhering to Personal Protected Information (PPI) requirements.
Key responsibilities
- Accountable for phone-based customer service, providing first call and email resolution while de-escalating calls and educating callers
- Follow up, resolve, and document customer inquiries in a timely manner, routing complex issues to the appropriate departments
- Maintain reliable performance metrics and attendance while handling sensitive information in compliance with regulations
Required qualifications
- High School Diploma or GED
- Two years of customer service experience in related fields
- Proficiency in Microsoft Office Suite or equivalent software platforms
- Experience in healthcare, insurance, benefits, or claims processing industries
- Ability to adapt communication style to various audiences
Complete Job Description
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