Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will manage member inquiries, provide accurate information regarding benefits and services, and build rapport with members while working remotely.

Key responsibilities:

• Handle inquiries related to member services, eligibility, billing, and complaints while documenting all interactions
• Initiate contact with relevant health plan and facility personnel to resolve member concerns effectively
• Support compliance with organizational policies and maintain the privacy and confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Member Service Contact Center (MSCC)