Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Handle member inquiries and provide accurate information regarding services and benefits
• Document all incoming contacts and resolve complex calls related to specialized product lines
• Initiate contact with relevant personnel to obtain necessary information for inquiries and complaints

Required qualifications:

• Minimum two (2) years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and maintain a typing speed of 30 WPM
• Ability to effectively interact with diverse work units and organizational departments
• Must pass knowledge checks during training