Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, billing, and service reviews while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries and provide accurate information regarding various services and benefits
• Document interactions and resolve complaints while ensuring compliance with organizational guidelines
• Collaborate with internal departments to obtain necessary information for customer concerns

Required qualifications:

• Minimum two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Familiarity with systems used within the Membership Service Contact Center (MSCC)