Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries and provide accurate information regarding services and benefits
• Document conversations and resolve complaints while adhering to compliance guidelines
• Collaborate with internal departments to ensure timely resolution of complex inquiries

Required qualifications:

• Minimum two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Ability to effectively interact with diverse work units and understand relevant policies