Customer Service Representative

Job Summary

Working remotely in the Eastern, Central, or Mountain Time Zones, the full-time Customer Service Representative will manage caller inquiries, perform initial investigations to resolve issues, and coordinate with internal resources to enhance customer satisfaction during normal business hours of 8:00 am - 5:00 pm PST.

Key responsibilities:

• Demonstrate understanding of factors driving caller questions and issues, providing effective resolutions
• Gather data and perform investigations to identify underlying issues, ensuring proper documentation of resolutions
• Make outbound calls to resolve inquiries and provide additional options for positive outcomes

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in a related environment using phones and computers as primary job tools
• Familiarity with computer systems and the ability to navigate complex software
• Health care experience with primary/specialty appointments or health plans