Customer Service Support Representative

Job Summary

A company is looking for a Specialty Testing Customer Service Support Representative to work from home.

Key Responsibilities

• Handle approximately 75 calls per day from patients, doctor's offices, and insurance carriers
• Assist clients and patients with inquiries related to insurance coverage, billing, and payment options
• Document conversations and maintain accurate records in the billing system while adhering to HIPAA guidelines

Required Qualifications, Training, and Education

• High school diploma required; associate degree or higher is preferred
• 1-3 years of applicable experience in healthcare or customer service
• Knowledge of medical billing practices and insurance explanations preferred
• Experience with Laboratory Billing and Laboratory Information Systems (LIS) is desirable
• Bilingual in English and Spanish is highly desirable