Customer Service Technical Lead
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Sep 25, 2024
This job expires in: 14 days
Job Summary
A company is looking for a Customer Service Technical Lead to manage technical support and staff operations in a call center environment.
Key Responsibilities
- Provide first-line technical support to call center agents and resolve technical issues
- Oversee scheduling and optimization of cloud-based call center software
- Conduct training for new hires and manage staff schedules for efficiency
Required Qualifications
- 1-2 years of experience managing a customer support team in a call center
- Experience in healthcare and technology sectors
- Proven experience in technical support and cloud computing platforms
- Experience with IVR systems and platforms like JustCall, Twilio, and Calendly
- Reliable high-speed Wi-Fi and personal laptop
COMPLETE JOB DESCRIPTION
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