Customer Success Associate
Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Nov 20, 2024
This job expires in: 11 days
Job Summary
A company is looking for a Customer Success Associate to ensure customer satisfaction and optimize payment solutions.
Key Responsibilities
- Lead onboarding and integration processes for new customers
- Serve as the primary point of contact for a portfolio of key customers
- Act as the voice of the customer, providing feedback to internal teams
Required Qualifications
- 2+ years experience as a technical resource for customers integrating APIs
- Experience in the payments landscape, particularly core money movement
- Familiarity with observability and business intelligence tools such as Datadog and Metabase is a plus
- Analytical and process-oriented mindset
- Willingness to learn the technical aspects of customer interactions
COMPLETE JOB DESCRIPTION
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