Customer Success Associate
Job Summary
A company is looking for a Customer Success Associate to manage customer interactions and enhance operational processes in a remote role.
Key Responsibilities
- Manage customer interactions via phone and email to troubleshoot technical issues and address inquiries
- Review customer transactions for accuracy and completeness
- Coordinate with third-party financial partners to reconcile transactions and resolve issues
Required Qualifications
- A Bachelor's degree from a four-year college
- Proficiency with Gmail, Google Suite, Microsoft Excel, and customer service software like ZenDesk
- Familiarity with backend transaction review, reconciliation, and account management
- Comfort working in an entrepreneurial, fast-paced environment with multiple priorities
- A passion for technology and contributing to a growing startup
COMPLETE JOB DESCRIPTION
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Company Overview
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