Customer Success Associate
Job Summary
A company is looking for a Customer Success Associate to ensure a seamless experience for customers and maximize the value they receive from products and services.
Key Responsibilities
- Guide customers through the onboarding process to ensure successful setup
- Serve as the primary point of contact for assigned accounts, addressing inquiries and concerns
- Collaborate with internal teams to resolve customer issues promptly and effectively
Required Qualifications
- Strong understanding of football concepts
- 1-3 years of experience in customer service or success roles
- Proficiency in CRM tools (e.g., Salesforce, Zendesk)
- Strong organizational and multitasking abilities
COMPLETE JOB DESCRIPTION
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