Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer to bridge technical capabilities and customer needs while ensuring successful product adoption.

Key Responsibilities

• Lead onboarding processes for new customers, providing training and resources for success
• Offer technical support, diagnosing and resolving issues across the platform
• Conduct quarterly business reviews to assess usage and identify opportunities for deeper engagement

Required Qualifications

• 6+ years in a technical role with at least 2 years of customer-facing experience
• Experience working with enterprise customers in a consultative capacity
• Strong understanding of networking, VPNs, security principles, and cloud infrastructure
• Prior experience in a customer-facing technical role at a SaaS company
• Ability to manage multiple customer accounts and prioritize tasks effectively