Customer Success Manager
Location: Remote
Compensation: Piece Work
Staff Reviewed: Mon, Oct 28, 2024
This job expires in: 18 days
Job Summary
A company is looking for a Customer Success Manager to enhance customer onboarding and support processes.
Key Responsibilities
- Build and optimize customer onboarding and success automations using tools like HubSpot and Intercom
- Collaborate with the technical team to implement user analytics and key success indicators
- Conduct support and onboarding calls, triaging support tickets and relaying feedback to the team
Required Qualifications
- Experience with CRM tools like HubSpot, Intercom, or similar platforms
- Previous experience in a customer-facing role with a track record of improving customer outcomes
- Ability to quickly learn and adapt to new software and technologies
- Strong team collaboration and organizational skills
- Knowledge of the US education sector, particularly K-12, is a plus
COMPLETE JOB DESCRIPTION
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