Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager focused on building strategic relationships and improving the renewals process for SMB and Mid-Market customers.

Key Responsibilities

• Scale the Tech Touch process for SMB customers in NAMER
• Develop KPIs and collaborate with Customer Success partners to meet customer outcomes
• Manage escalations, re-paper non-auto renewals, and improve the renewals strategy

Required Qualifications

• Experience in Sales or Account Management roles with a proven record of success
• Experience in Internal Communications or Management Consultancy (preferred)
• Experience in project management and collaboration tools
• Experience delivering successful products to market
• Knowledge of industry and market trends related to the company's products and services