Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to facilitate employee leave processes for various clients.

Key Responsibilities

• Guide customers through the onboarding process to ensure a smooth experience for employees taking leave
• Build and maintain relationships with HR and finance leaders, providing strategic advice on leave policies
• Develop and implement playbooks for the Customer Success function to support future team members

Required Qualifications

• Experience in customer success or account management roles
• Ability to negotiate and manage commercial relationships
• Deep understanding of employee leave regulations and insurance processes
• Experience in project management for complex launches
• Track record of building strong customer relationships across various organizational levels